The financial services institution (FSI) currently utilizes legacy workflow management software to automate the workflow of their insurance business. The 25-year-old application is critical to their business processes, but it remains an application that must be installed locally on each user’s machine, and it still relies on Windows XP.
The organization was facing several challenges:
- Originally, they needed help migrating from Windows XP to Windows 7 without losing access to their critical applications.
- Then, they needed to migrate from Windows 7 to Windows 10 without having to worry about application compatibility.
- They also have thousands of remote employees – especially insurance brokers – who travel constantly to serve customers and need to access the application from anywhere, even when on poor connections like 2G/3G.
Simplified Migration Saves Millions
When the organization began working with Cameyo, it still needed to migrate some users from Windows XP to Windows 7 while ensuring that all of their employees could maintain access to the application – which was still only running on Windows XP. The organization was able to utilize Cameyo’s fully-hosted service to provide all of its users with access to the BPM software on any device, from the browser, instantly.
Similarly, when it was time to upgrade and migrate users from Windows 7 to Windows 10 – a migration that is often fraught with app compatibility issues – the organization realized that many of its users would not be able to upgrade without losing access to critical applications. At first, the company looked into getting the Extended Security Updates (ESU) from Microsoft so that it could continue using Windows 7, but found out it would cost more than $1M for the licenses.
Once again the institution turned to Cameyo, which was able to deliver their business-critical apps to all users, regardless of what OS they were using.
Enabling Remote Work, Regardless of Connection Quality
Even before the COVID-19 outbreak that dramatically increased the number of people working from home, the financial institution had a large percentage of remote and mobile workers. Over 10,000 of their 30,000 plus employees were remote and mobile – and most of those people were insurance brokers who need to travel to meet with and serve customers. In addition, there are thousands of unmanaged brokers – brokers who don’t work directly for the company but still sell their services – who needed to access their systems as well.
And because of the global nature of the company, thousands of these brokers were operating in parts of the world where they did not have reliable network connections. This often meant that they were connecting via 2G or 3G cellular networks, which meant that utilizing a VPN in those situations would render the business-critical applications useless.
Cameyo’s virtual application delivery platform was able to provide all of the organization’s remote employees with seamless access to all of the applications they need to be productive – all while protecting business continuity. And because Cameyo delivers applications from any HTML5 browser, their remote employees and external brokers can quickly and easily access their business-critical apps – even over 2G – and utilize them as if they were installed locally on their devices.
Providing a Lifeline for Legacy Apps
In addition to the legacy workflow management application, the organization’s employees also utilize a suite of legacy insurance broker tools. But the business is currently in the process of developing a new internal solution that will eventually replace those insurance broker tools. Like many software development projects, that internally-developed solution is running behind, so they needed to extend the life of their existing suite of broker tools and continue to provide access to the legacy app even as employees migrated to new and unsupported platforms.
Cameyo provided a lifeline for the organization’s legacy insurance broker applications, ensuring that all employees can maintain access until the new solution is ready to be deployed.
Within two years Cameyo has helped this financial firm manage two OS migrations seamlessly without losing access to legacy, unsupported applications. In doing so, it has helped the organization save millions of dollars in additional licensing fees for extended security updates. Cameyo has also helped the organization bridge the gap between an existing legacy app and a new solution being developed internally, making sure employees retain access to critical software until the new solution is deployed. And Cameyo also plays a critical role in enabling the company’s remote work strategy – enabling both remote employees and external, unmanaged brokers to utilize their critical applications no matter where they are – regardless of network connection quality.